Desktop Support
A key part of every IT team is the desktop support team. Understand the basics here.
Recommended Training for Certification
CompTIA IT Fundamentals+
IT FundamentalsNoviceCompTIA A+ Core 2019
Vender Neutral IT CertificationNoviceMTA - Windows Operating System Fundamentals - 98-349
Windows Operating System FundamentalsNoviceACA Mac Management Basics 10.11
Apple Certified AssociateNoviceACA Mac Integration Basics 10.13
Apple Certified AssociateNoviceCompTIA Network+ (N10-007)
Vendor-neutral networkingAdvancedMCSA Windows 10 - 70-697
Configuring Windows DevicesAdvancedMCSA Windows 10 - 70-698
Installing and Configuring Windows 10AdvancedMCSA Windows Server 2012 - 70-410
Installing and Configuring Windows Server 2012AdvancedMCSA Windows Server 2012 - 70-411
Administering Windows Server 2012AdvancedMCSA Windows Server 2012 - 70-412
Configuring Advanced Windows Server 2012 ServicesAdvancedMCSA Windows Server 2016 - 70-740
Installation, Storage, and Compute with Windows Server 2016AdvancedMCSA Windows Server 2016 - 70-741
Networking and Windows Server 2016AdvancedMCSA Windows Server 2016 - 70-742
Identity with Windows Server 2016AdvancedACSP macOS Support Essentials 10.13
Apple Certified Support ProfessionalAdvanced