Apple Certified Support Professional macOS 11

ACSP11 H 58 M

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  • Installation and Configuration
    • Overview
    • Installation Requirements
    • Building Installation Media
    • Installing macOS
    • Initial System Configuration
    • Configuring Printers
  • User Accounts
    • Local User Accounts
    • iCloud Accounts
    • Special User Accounts
    • User Account Security
    • Screen Time
  • Data Management
    • Storage Hardware
    • File Systems
    • File System Maintenance
    • FileVault Disk Encryption
    • Archives and Disk Images
    • Default File Permissions
    • Customizing Permissions
    • Special File Permissions
    • Aliases and Links
    • Hidden Files
    • Understanding File Domains
  • Applications and Processes
    • Using the macOS App Store
    • Application Security
    • Application Preferences
    • Quick Look
    • Auto Save
    • Voice Control and Siri
  • Networking
    • Network Types and Addressing
    • Configuring Ethernet Adapters
    • Configuring WiFi Adapters
    • Network Locations
    • File and Folder Sharing
    • Apple Remote Desktop
  • Troubleshooting and Support
    • Troubleshooting Applications
    • Troubleshooting Peripherals
    • Updating macOS
    • The macOS Boot Process
    • Introduction to macOS Recovery
    • Backing Up with Time Machine
    • Restoring Files from Time Machine
    • Restoring macOS from Time Machine


6 M

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  • Episode Description

Apple Certified Support Professional (ACSP) certification confirms the candidate's understanding of macOS's core functionality as well as having the ability to configure key services, perform basic troubleshooting, and support multiple users with essential macOS capabilities. Candidates for this course may be in a role of help desk professional, technical coordinator, or power user who supports macOS users, manages networks, or provides technical support for the Mac.

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