Information Systems Operations and Business Resiliency

This is the fourth of five courses that helps prepare you for the ISACA Certified Information Systems Auditor certification. In this course you will see how IT service management is important in the development of Information Systems as well as its operations and the area of business resilience. You will learn about IS operations, performance management, problem and incident management, and other management practices that affect operations. You will also learn about resiliency topics of Business Continuity and Disaster Recovery.

WEBVTT >> Welcome in. I'm your host, Lauren Deal. I'll be your learner advocate as we go along. I'm so excited to welcome Chris Ward to the show. Chris, tell us a little bit about you and what we're going to be learning. >> Well, myself, I am a certified information systems auditor and also certified in risk and information systems controls, and PMP and ITIL and a whole bunch of IT service management. That's my background. Many of you have been watching any of the IT pro content here at ACI Learning. Probably have seen me if you've done any project management or IT service management type of training, but it's good to be with you as we take a look at something from the, as we would say, CISA lineup, the Certified Information Systems Auditor Program. And what we're expecting to do in this course is talk a lot about the information systems, the operations of these particular IS environments. Also, we're going to be talking about business continuity and how as organizations, they are constantly protecting themselves against disaster, right? What happens when disaster strikes? And what can you do as an organization to prepare for that? Well, as auditors, we need to be able to go in and make sure that they have the appropriate plans in place. Have they done the business impact analysis? Have they gone in and taken a look at matching the strategic objectives with the controls that are in place? Do you have the systems that have been tested thoroughly? Have tests been run? These are many things that we as auditors need to be able to come in and supply to these organizations. And so for those of you who are perhaps interested in getting certified in the arena of CISA, you know, these are going to be things where they ask you questions like, which is the most effective way for an IS auditor to prove that testing has taken place? You know, and so you're going to be getting questions like that. And then, OK, well, what are the answers that we're going to come up with? Are we going to be using system generated information? Are we going to utilize current planning, current testing, you know, previous testing and documentation? And so those type of answers might show up and then you need to know, well, which is the best answer? Which is the way that as an auditor we should be looking for this information? How do we find that information? And so we're going to be covering, you know, in the first part of this course, a little bit about the actual operations themselves and how we maintain them and we make sure that they continue to operate succinctly. The types of things like the different components that are in place from an infrastructure and architecture type place as well. Lauren, we will then start diving into business resilience and the whether it's a continuity plan or a disaster recovery plan. What are we looking for as auditors in that environment? >> Well, it sounds like we're going to be covering quite a bit. I'm excited to dive right in. But before we get started, Chris, talk to us a little bit about the ideal audience. Who would be someone who would really benefit from watching this course? >> Well, as always, it's going to be, you know, the auditors, those of us that are doing information systems. But this is also good for those of you who perhaps work in those operations type roles. What can you expect to be audited on? What are things that you need to prepare for and plan for? How do we make sure that you have, as we use the idiomatic expression, have your ducks all lined up in a row so that way everything is good to go? And so anybody that deals with this type of environment, whether it's disaster recovery planning, business continuity, operations maintenance, these are going to be topics that we cover. And if you deal with that, this is going to be a great course for you. >> Well, I'm excited to jump right in, Chris. And we encourage you to join Chris and I as we start our journey into this course. And what do you say we jump into the first episode? See you there.