Customer Service Skills for Techies
Communication and professionalism skills10 H 29 M
Are you a techie in a helpdesk role? This course will help you improve your communication and customer service skills.
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Episodes
- Customer Service Skills for Techies
- Overview
- Introduction
- Communication Principles
- Communication Principles Part 2
- Communication Principles Part 3
- Communication Principles Part 4
- Communication Skills
- Communication Skills Part 2
- Emotional Intelligence
- How to Disagree
- Listening Skills
- Stress Management
- Electronic Communication
- Incident vs Problem
- Service Desk Basics: Computing
- Service Desk Basics: Computing Part 2
- Service Desk Basics: Computing Part 3
- Service Desk Basics: Data
- Service Desk Basics: Data Part 2
- Service Desk Basics: Data Part 3
- Service Desk Basics: Computers
- Service Desk Basics: Computers Part 2
- Service Desk Basics: Networks
Overview
1 M



- Episode Description
- Transcript
As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as principles for effective communication and also takes a look at the most common issues reported to the Service Desk. This series is intented for those with a passion for good customer service; those who want to improve their communication skills, as well as those who are looking at a career in a service desk environment.