Accredited ITIL® 4 Specialist: AMCS
Acquiring and Managing Cloud Services15 H 23 M
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Episodes
- Introduction and Course Overview
- Welcome to ITIL 4 Specialist: AMCS
- How to use your resources
- Introduction to Cloud and role of Cloud Services
- What is the "Cloud"?
- The Service Models of the Cloud
- Cloud Service Model Specialists and Access Control
- Deployment Models
- Approaches to Cloud Adoption
- Defining requirements-readiness for Cloud Solutions
- Building a Business Case
- Defining Requirements: Utility, Warranty and CX
- Strategic and Operational Impact of Cloud Services
- General and Data Requirements
- Security and People Requirements
- Service Provider and Financial Requirements
- Conducting a Cloud Readiness Assessment
- Communicating a Cloud Business Case
- Identify the types of Cloud Services
- Types of Cloud Service Providers
- Key Elements of Cloud Strategy for the Consumer
- Effects of Cloud Services on the Consumer
- Identifying Relevant Cloud Services
- Selecting and procuring Cloud Services
- Costs of Using Cloud Services
- Costs: Exploring Cloud Services
- Costs: Onboarding and Offboarding Cloud Services
- Costs: Co-Creation of Value in Cloud Services
- Costs: Over and Under-utilization of Cloud Services
- Benefits and Constraints of Using Cloud Services
- Risks - Shifting Roles and Responsibilities
- Risks - Unauthorized Procurement
- Risks - Security of Cloud Services
- Risks - Maintaining Separation of Tenants
- Risks - Vendor Lock-in
- Risks - Third Party Contracting
- Risks - Migration
- Risks - Compliance and Visibility of Cloud Services
- Risks - Automation in the Cloud
- Risks - Hybrid IT
- Service Level Agreements in the Cloud
- Return on Investment (ROI) and the Cloud
- Onboarding and Off-boarding Cloud Services
- Approaches for Migrating to the Cloud - Overview
- Migrating from On-premises to Cloud
- Migrating from One Cloud Provider to Another
- Avoiding Vendor Lock-In
- Migrating Away from the Cloud
- Activities for Onboarding Cloud Services
- Planning for Onboarding
- How to Involve Users in the Onboarding Process
- Establishing Communication Channels
- Using the Guiding Principles for Onboarding
- Off-boarding Customers and Users
- Modifying an Operating model to Support Migration
- Running Multiple/Parallel Operating Models
- Managing Cloud Services
- Shared Responsibility Model
- Breakdown of Responsibilities
- Managing Cloud Service Quality
- The Dynamics of Cloud Service Consumption
- Optimizing Cloud Service Consumption
- Evaluate and Improve Cloud Strategy
- VUCA and Value Co-creation
- Strategic Planning for a VUCA Future
- VUCA challenges: Strategic/Operational Adaptability
- VUCA challenges: Reliability/Resilience/Continuity
- The Continual Improvement Model: Steps 1-2
- The Continual Improvement Model: Steps 3-4
- The Continual Improvement Model: Steps 5-6
- The Continual Improvement Model: Step 7
- Preparing for the Exam
- Exam Tips and Strategies
- Using the Sample Paper to Prepare
- Case Study: Multi-cloud
- Case Study: Next Phase
Welcome to ITIL 4 Specialist: AMCS
13 M



- Episode Description
- Transcript
Chris and Kelly welcome you to the ITIL 4 Specialist: Acquire and Manage Cloud Services course with a brief introduction of what the course is all about *Access to this content requires an exam voucher*