Accredited ITIL® Intermediate - OSA
Operational Support and Analysis5 H 23 M

Episodes
Episodes
- Accredited ITIL Intermediate - OSA
- Overview
- Logistics, Expectations and Startup
- Reviewing the Service Lifecycle
- Incident Management
- Problem Management
- Event Management
- Request Fulfillment
- Service Operation Stage
- Access Management
- The Service Desk Function
- The Other Three Functions
- Technology and Implementation
- Sample Paper Review
- Sample Paper Review Part 2
Overview
3 M



- Episode Description
- Transcript
In this episode, Daniel and Terry give a general overview of what to expect in the upcoming ITIL OSA series. They cover topics like who is the intended audience, what the scope of the series will cover, and what are some specific topics that will be addressed. For course completion certificates to be submitted for exams, please contact PassionIT Group info@passionitgroup.com.
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