Accredited ITIL® Intermediate - Service Design
Service Design16 H 16 M
The ITIL® Service Design module shows you how to build a blueprint for the operational aspects of your IT services like looking at KPIs and managing suppliers.

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Episodes
- Accredited ITIL Intermediate - Service Design
- Introduction to ITIL Intermediate
- ITIL Foundation Refresher
- ITIL Foundation Refresher Part 2
- Objectives, Scope and Value
- Functions and Organization
- Inputs and Outputs
- Service Design Principles
- Service Design Principles Part 2
- Service Design Principles Part 3
- SD Processes - Design Coordination
- SD Processes - Design Coordination Part 2
- SD Processes - Service Catalog Mgmt
- SD Processes - Service Catalog Mgmt Part 2
- SD Processes - Service Level Mgmt
- SD Processes - Service Level Mgmt Part 2
- SD Processes - Service Level Mgmt Part 3
- SD Processes - Supplier Management
- SD Processes - Availability Management
- SD Processes - Availability Management Part 2
- SD Processes - Availability Management Part 3
- SD Processes - Availability Management Part 4
- SD Processes - Availability Management Part 5
- SD Processes - Availability Management Part 6
- SD Processes - Availability Management Part 7
- SD Processes - Capacity Management
- SD Processes - Capacity Management Part 2
- SD Processes - Capacity Management Part 3
- SD Processes - IT Service Continuity Mgmt
- SD Processes - IT Service Continutiy Mgmt Part 2
- SD Processes - Information Security Mgmt
- SD Processes - Information Security Mgmt Part 2
- Service Design Activities
- Service Design Activities Part 2
- Organizing for SD and Tech Considerations
- Implementation and CSF's of Service Design
- Exam Review Introduction
- Exam Review
- Exam Review Part 2
Introduction to ITIL Intermediate
15 M



- Episode Description
- Transcript
Based on AXELOS ITIL® material. Material is reproduced under license from AXELOS. All rights reserved. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Our Service Design show takes the ideas for new services born in Service Strategy and turns these into a defined blueprint for the development of the services. We look at the operational aspects to designing an IT service, such as Service Level Management, managing suppliers, and planning for service availability and resilience. All of our planning cumulates into a Design Package which we then handover to the Service Transition lifecycle phase. Like all ITIL shows we also look at critical success factors and key performance indicators and we do some exam prep too!