Accredited ITIL® 4 Foundation

Episodes

Episodes

• ITIL 4
  • Introduction to ITIL 4 Foundation
  • The ITIL 4 Foundation Exam
  • Background to ITIL
  • Service Management Principles
  • Service Management Principles Part 2
  • Service Management Principles Part 3
  • Service Management Principles Part 4
  • ITIL Guiding Principles
  • ITIL Guiding Principles Part 2
  • ITIL Guiding Principles Part 3
  • ITIL Guiding Principles Part 4
  • Four Dimensions of Service Management
  • Service Value System
  • Service Value Chain
  • Service Value Chain Part 2
  • Introduction to ITIL Practices
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Availability Management
  • Capacity and Performance Management
  • IT Asset Management
  • Service Continuity Management
  • Monitoring and Event Management
  • Service Configuration Management
  • Deployment Management
  • Release Management
  • Key Practices: Continual Improvement
  • Key Practices: Continual Improvement Part 2
  • Key Practices: Change Enablement (Control)
  • Key Practices: Incident Management
  • Key Practices: Incident Management Part 2
  • Incident vs. Problem
  • Key Practices: Problem Management
  • Key Practices: Service Request Management
  • Key Practices: Service Desk
  • Key Practices: Service Level Management
  • ITIL 4 Sample Paper 1
  • ITIL 4 Sample Paper 1 Part 2
  • ITIL 4 Study Tips