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Accredited ITIL® 4 Foundation

ITIL 4 Foundation16 H 33 M

Episodes
Episodes
  • ITIL 4
    • Introduction to ITIL 4 Foundation
    • The ITIL 4 Foundation Exam
    • Background to ITIL
    • Service Management Principles
    • Service Management Principles Part 2
    • Service Management Principles Part 3
    • Service Management Principles Part 4
    • ITIL Guiding Principles
    • ITIL Guiding Principles Part 2
    • ITIL Guiding Principles Part 3
    • ITIL Guiding Principles Part 4
    • Four Dimensions of Service Management
    • Service Value System
    • Service Value Chain
    • Service Value Chain Part 2
    • Introduction to ITIL Practices
    • Information Security Management
    • Relationship Management
    • Supplier Management
    • Availability Management
    • Capacity and Performance Management
    • IT Asset Management
    • Service Continutiy Management
    • Monitoring and Event Management
    • Service Configuration Management
    • Deployment Management
    • Release Management
    • Key Practices: Continual Improvement
    • Key Practices: Continual Improvement Part 2
    • Key Practices: Change Control
    • Key Practices: Incident Management
    • Key Practices: Incident Management Part 2
    • Incident vs. Problem
    • Key Practices: Problem Management
    • Key Practices: Service Request Management
    • Key Practices: Service Desk
    • Key Practices: Service Level Management
    • ITIL 4 Sample Paper 1
    • ITIL 4 Sample Paper 1 Part 2
    • ITIL 4 Study Tips

Introduction to ITIL 4 Foundation

1 M

  • Episode Description
  • Transcript

[MUSIC] Hi, I'm Jo Peacock with ITPro.TV, and I wanna welcome you to the ITIL 4 Foundation series. In this series, we're going to be looking at the principles of service management, particularly in relation to ITIL. We're also going to take a look at the ITIL guiding principles. We're going to be taking a dive into the service value system and also the service value chain, and then we'll be looking at the ITIL practices themselves. So we'll be taking a deep dive into practices such as incident management and problem management and change control. So I'm going to invite you to join me in this series as we take a look at ITIL 4 and prepare you for the ITIL 4 Foundation examination and certification at the end of it. So I hope to see you in our series. [MUSIC]

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