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Accredited ITIL® 4 Managing Professional Transition

Accredited ITIL® 4 Managing Professional Transition23 H 38 M

Episodes
Episodes
  • Introduction to the ITIL 4 Managing Professional Transition Course
    • Overview
    • ITIL® 4 Managing Professional Transition Exam
  • ITIL 4 Foundation Overview
    • ITIL® 4 Key Definitions
    • ITIL® 4 Key Definitions Part 2
    • ITIL® Guiding Principles
    • Guiding Principle: Focus on Value
    • Guiding Principle: Start Where You Are
    • Guiding Principle: Progress Iteratively, Feedback
    • Guiding Principle: Collaborate, Promote Visibility
    • Guiding Principle: Think and Work Holistically
    • Guiding Principle: Keep it Simple and Practical
    • Guiding Principle: Optimise and Automate
    • Four Dimensions of Service Management
    • Dimension: Organisations and People
    • Dimension: Information and Technology
    • Dimension: Partners and Suppliers
    • Dimension: Value Streams and Processes
    • The Service Value System
    • The Service Value Chain
  • Create, Deliver, & Support
    • Create, Deliver, Support, and Service Value Chain
    • CDS: Organisational Structures
    • CDS: Team Capabilities
    • CDS: Team Culture
    • Customer-Orientated Mindset Employee Satisfaction
    • CDS: The Power of Positive Communication
    • CDS: Workforce Planning
    • CDS: Results Based Measuring and Reporting
    • CDS: Culture of Continual Improvement
    • CDS: The Value Stream for a New Service
    • CDS: Waterfall vs Agile Project Approaches
    • CDS: The Value Steam for User Support
    • CDS: Managing Queues and Backlogs
    • CDS: Prioritising Work
  • Drive Stakeholder Value
    • Drive Stakeholder Value and Service Value Chain
    • DSV: The Concept of the Customer Journey
    • DSV: The Importance of the Persona
    • DSV: Supplier and Partner Relationships
    • DSV: Customer Relationships
    • DSV: Mutual Readiness and Maturity
    • DSV: Designing Digital Service Experiences
    • DSV: Selling and Procuring Service Offerings
    • DSV: The Onboarding Process
    • DSV: Fostering Relationships
    • DSV: Elevating Mutual Capabilities
    • DSV: The Offboarding Process
    • DSV: User Requests for Services
    • DSV: User Communities and Feedback
    • DSV: Measuring and Managing Feedback
    • DSV: Measuring Service Outcomes and Performance
  • High Velocity IT
    • High Velocity IT and the Service Value Chain
    • HVIT: High Velocity Terms and Definitions
    • HVIT: High Velocity IT Objectives
    • HVIT: High Velocity Four Dimensions Service Mgmt
    • HVIT: High Velocity and the Service Value System
    • HVIT: High Velocity and the Service Value Chain
    • HVIT: The Digital Product Lifecycle
    • HVIT: The Key Behaviours of High Velocity IT
    • HVIT: Ethics
    • HVIT: Safety Culture
    • HVIT: Lean
    • HVIT: Toyota Kata
    • HVIT: Lean, Agile, Resilience, Continuous
    • HVIT: Service-Dominant Logic
    • HVIT: Design Thinking
    • HVIT: Complexity Thinking
  • Direct, Plan, and Improve
    • Direct, Plan, Improve and the Service Value Chain
    • DPI: Control Scope and Goals Cascade
    • DPI: Policies, Controls and Guidelines
    • DPI: Decision Making Authority
    • DPI: Risk Management
    • DPI: Governance
    • DPI: Sufficient Control Levels
    • DPI: Organisational Change Management
    • DPI: Identify and Manage Stakeholders
    • DPI: Effective Communication
    • DPI: Establishing Feedback Channels
  • Sample Exam
    • The ITIL4 Managing Professional Sample Exam Pt1
    • The ITIL4 Managing Professional Sample Exam Pt2

Overview

6 M

  • Episode Description

This overview details what to expect in this series, and who is eligible to take the ITIL Managing Professional Transition exam

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