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Accredited ITIL® 4 Managing Professional Transition

Accredited ITIL® 4 Managing Professional Transition23 H 38 M

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Episodes
Episodes
  • Introduction to the ITIL 4 Managing Professional Transition Course
    • Overview
    • ITIL® 4 Managing Professional Transition Exam
  • ITIL 4 Foundation Overview
    • ITIL® 4 Key Definitions
    • ITIL® 4 Key Definitions Part 2
    • ITIL® Guiding Principles
    • Guiding Principle: Focus on Value
    • Guiding Principle: Start Where You Are
    • Guiding Principle: Progress Iteratively, Feedback
    • Guiding Principle: Collaborate, Promote Visibility
    • Guiding Principle: Think and Work Holistically
    • Guiding Principle: Keep it Simple and Practical
    • Guiding Principle: Optimise and Automate
    • Four Dimensions of Service Management
    • Dimension: Organisations and People
    • Dimension: Information and Technology
    • Dimension: Partners and Suppliers
    • Dimension: Value Streams and Processes
    • The Service Value System
    • The Service Value Chain
  • Create, Deliver, & Support
    • Create, Deliver, Support, and Service Value Chain
    • CDS: Organisational Structures
    • CDS: Team Capabilities
    • CDS: Team Culture
    • Customer-Orientated Mindset Employee Satisfaction
    • CDS: The Power of Positive Communication
    • CDS: Workforce Planning
    • CDS: Results Based Measuring and Reporting
    • CDS: Culture of Continual Improvement
    • CDS: The Value Stream for a New Service
    • CDS: Waterfall vs Agile Project Approaches
    • CDS: The Value Steam for User Support
    • CDS: Managing Queues and Backlogs
    • CDS: Prioritising Work
  • Drive Stakeholder Value
    • Drive Stakeholder Value and Service Value Chain
    • DSV: The Concept of the Customer Journey
    • DSV: The Importance of the Persona
    • DSV: Supplier and Partner Relationships
    • DSV: Customer Relationships
    • DSV: Mutual Readiness and Maturity
    • DSV: Designing Digital Service Experiences
    • DSV: Selling and Procuring Service Offerings
    • DSV: The Onboarding Process
    • DSV: Fostering Relationships
    • DSV: Elevating Mutual Capabilities
    • DSV: The Offboarding Process
    • DSV: User Requests for Services
    • DSV: User Communities and Feedback
    • DSV: Measuring and Managing Feedback
    • DSV: Measuring Service Outcomes and Performance
  • High Velocity IT
    • High Velocity IT and the Service Value Chain
    • HVIT: High Velocity Terms and Definitions
    • HVIT: High Velocity IT Objectives
    • HVIT: High Velocity Four Dimensions Service Mgmt
    • HVIT: High Velocity and the Service Value Chain
    • HVIT: High Velocity and the Service Value System
    • HVIT: The Digital Product Lifecycle
    • HVIT: The Key Behaviours of High Velocity IT
    • HVIT: Ethics
    • HVIT: Safety Culture
    • HVIT: Lean
    • HVIT: Toyota Kata
    • HVIT: Lean, Agile, Resilience, Continuous
    • HVIT: Service-Dominant Logic
    • HVIT: Design Thinking
    • HVIT: Complexity Thinking
  • Sample Exam
    • The ITIL4 Managing Professional Sample Exam Pt1
    • The ITIL4 Managing Professional Sample Exam Pt2
  • Direct, Plan, and Improve
    • Direct, Plan, Improve and the Service Value Chain
    • DPI: Control Scope and Goals Cascade
    • DPI: Policies, Controls and Guidelines
    • DPI: Decision Making Authority
    • DPI: Risk Management
    • DPI: Governance
    • DPI: Sufficient Control Levels
    • DPI: Organisational Change Management
    • DPI: Identify and Manage Stakeholders
    • DPI: Effective Communication
    • DPI: Establishing Feedback Channels

Overview

6 M

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  • Episode Description
  • Transcript

Based on AXELOS ITIL® material. Material is reproduced under license from AXELOS. All rights reserved. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This overview details what to expect in this series, and who is eligible to take the ITIL Managing Professional Transition exam

Watching ITProTV. [MUSIC] >> Hi, I'm Jo Peacock and I want to welcome you to our ITIL 4 Managing Professional transition series. In this series, we're going to be looking at the content and of course for the ITIL 4 Managing Professional transition. Now, why is that transition word important? Well, because there's an eligibility for this particular course. Unlike any of the other ITIL courses where we progress from ITIL foundation right the way through the hierarchy to the senior levels, this one is actually what we might have considered to be a bridge course. And certainly when we moved from ITIL 2 to 3, we had a bridge course at manager or expert level. And this is exactly the same. So what I've done for you here is I've created a little graphic just to show where we are right now. You will see that over on the right in the purple, this is our ITIL 4 track. By now it's one that you should be pretty much familiar with because you've seen it in a lot of marketing publications. Well, on the left hand side, you have the three ITIL 3 or 2011 track. And that should be one that you should definitely be familiar with. If you are not familiar with this, then this is not the series for you. This is not the course for you. What we are doing here in ITIL 4 Managing Professional transition is, and what I'm going to do is I'm just going to write on this now. What we are actually doing is we are transitioning from ITIL expert to ITIL managing professional. So what we're actually doing is we're providing a bridge. So what we need to do is what I need you to do is you will notice that on your ITIL 3 track, you will already be on your ITIL 3 track or 2011. You'll already be on that track. So you will be familiar with this. You know that in these intermediates here there were credits assigned to each particular intermediate. And you'll see here then in our capability modules for instance, the credits were four. And you also see that in the lifecycle modules, then we had three credits assigned to each one. And you know that you had to have 17 credits in order to sit, there's gonna be a lot of writing on the screen. But in order to sit, the managing across the lifecycle course, you had to have 17 credits and that included two from foundation. It may have included two also from the practitioner series, but you had to have a minimum of 17. Well, exactly the same criteria applies and in order to sit this particular course here, and let me just change the pen so you can see a little bit clearer. In order to sit this course, in other words, in order to become a managing professional through a transition module, you have to have 17 credits or more. So 17 plus credits available from your ITIL 3 track. And that means that we must be able to see through people so and they will check when you register for your exam that you have those eligible 17 credits. So, you either need to be already an ITIL expert or you need to have enough qualifying credits, 17 or more in order to sit this particular exam. It's not gonna stop you from watching the series. So this series is going to be comprehensive. But what it's actually going to do is it's going to cover the differences that occur at this particular level. So we're going to look at what's different between the ITIL 3 expert track and the difference to the ITIL Managing Professional track. When you have finished this, when you have achieved your ITIL Managing Professional transition accreditation, you will actually be an accredited ITL 4 Managing Professional. This is not going to transition you to the ITL strategic leader. Okay, it's not going to give you that qualification. It will give you the ITIL Managing Professional qualification but only if you have enough ITIL 3 credits to be able to do that. Now, we are going to be covering throughout this particular course, as I've already mentioned, we're going to be covering all of the nuances, the differences between the ITIL 3 and 4. We're going to be looking at practices not just to processes. We're not going to be looking at that sets of activities, we're actually going to be looking at the practices. So everything that is required to undertake those activities, such as the tools that are needed, the skills, the experience. So we're expanding those processes into practices. And we're going to be looking at the four dimensions of service management, those influences on service management. And we're also going to be looking at the service value system and the service value chain and how we can create individual service value streams. If some of those terminologies, those terms are new to you, there's something that you haven't heard before, if you have got those 17 credits in ITIL 3, then the chances are that you've never heard those terms before. I would recommend, and this is my personal recommendation. We will be doing a recap in the series. But I would certainly recommend that you take a look at our ITIL Foundation series, you have access to it. So by all means take a look. Certainly if we take a look at the first 50% of that series, it's going to be outlining all of the new concepts that we have here in ITIL 4. So this will set you up for this particular series. So if you have your 17 credits or you are already an ITIL expert, and you are familiar with some of the concepts from the ITIL 4 Foundation material, then welcome on board and join me and my host Zach in our series. And we look forward to welcoming you as a new ITIL 4 Managing Professional. >> Thank you for watching ITProTV. [MUSIC]

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