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Accredited ITIL® 4 High Velocity IT

ITIL® 4 HVIT14 H 49 M

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Episodes
Episodes
  • Introduction
    • Overview
    • HVIT Exam Overview
  • Terminology
    • ITIL 4 HVIT Terminology - Digital Organization
    • ITIL 4 HVIT Terminology - High-velocity IT
    • ITIL 4 HVIT Terminology -Digital transformation
    • ITIL 4 HVIT Terminology - IT transformation
    • ITIL 4 HVIT Terminology - Digital product
    • ITIL 4 HVIT Terminology - Digital technology
  • The Five Objectives
    • The Five Objectives of HVIT
    • The Five Objectives - Valuable investments
    • The Five Objectives - Fast development
    • The Five Objectives - Resilient operations
    • The Five Objectives - Co-created value
    • The Five Objectives -Assured conformance
  • HVIT in the ITIL Framework
    • HVIT and the four dimensions of service management
    • HVIT and the ITIL service value system
    • HVIT and the service value chain
    • HVIT and the digital product lifecycle
    • HVIT: Organizations and People
    • HVIT: Organizations and People
    • HVIT: Partners and Suppliers
    • HVIT: Value Streams and Processes
    • HVIT: External Factors
    • HVIT: SVC and DevOps
  • Models and Methodologies
    • HVIT Key Behaviors and Methods
    • HVIT and Ethics
    • HVIT and Safety Culture
    • HVIT and Lean culture
    • HVIT and Toyota Kata
    • HVIT and Lean / agile / resilient / continuous
    • HVIT and Service-dominant logic
    • HVIT and Design Thinking
    • HVIT and Complexity thinking
  • Creating the Valuable Investments
    • Valuable Investments for the Service Provider
    • Using Prioritization Techniques
    • Creating Minimum Viable Products
    • Product or Service Ownership
    • A/B Testing for Valuable Investments
    • Portfolio mgmt. to achieve Valuable Investments
    • Relationship mgmt. to achieve Valuable Investments
  • Fast Developement
    • Overview of Techniques
    • Infrastructure as Code
    • Loosely-Coupled Information System Architecture
    • Continual Business Analysis
    • Continuous Integration/Continuous Delivery
    • Kanban
    • Architecture management for Fast Development
    • Business analysis for Fast Development
    • Deployment management for Fast Development
    • Service validation, testing for Fast Development
    • Software dev't and mgmt. for Fast Development
  • Resilient Operations
    • Resilient Operations Overview
    • Technical Debt and Chaos Engineering
    • Becoming Resilient: Definition of Done
    • Becoming Resilient: Version Control
    • Becoming Resilient: AIOps and ChatOps
    • Becoming Resilient: Site Reliability Engineering
    • Availability, Capacity and Performance Management
    • Becoming Resilient: Problem Management
    • Service Continuity and Infrastructure Management
  • Co-creating Value
    • Co-creating Value Overview
    • Co-creating Value: Service Experience
    • Relationship management to Co-create Value
    • Service design to Co-create Value
    • Service desk to Co-create Value
  • Ensuring Conformance
    • Assured Conformance: Overview
    • DevOps Audit Defense and DevSecOps
    • Assured Conformance: Peer Review
    • Ensuring conformance with Info. security mgmt.
    • Ensuring conformance Risk management
  • Exam Preparation
    • Using the Sample Papers
    • Exam Best Practices

Overview

5 M

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  • Episode Description
  • Transcript

Starting our series off by introducing the theme and background of High Velocity IT in the ITIL 4 framework. *Access to this content requires an exam voucher*

You're watching I T from TV. [BLANK_AUDIO] Hello and welcome back to until four. Specialist High velocity IT exciting new course. I'm Zach. Members this is Chris Ward. And before we say hi to you officially, Chris, I'm just gonna go over a little bit about my background. I've been here at IT pro TV for three years. Heavy background and broadcast and theatrics and soft skills and so forth. But I'm not the man of the hour. The man teaching our course is going to be Chris Ward. Chris, tell us about yourself. >> Well, I am a Iittle expert title for managing professional project management professional. And I have a whole bunch of certifications in tech world that, they're slowly dropping off one by one. But my background, also very similar started off as an operations manager in radio and television stations. And then worked into the world of projects and bring in radio stations up and IT projects and then became an instructor over several years. And that's kind of my start. >> Wonderful, glad to have you here. And now let's go into this Ittel 4 specialist high velocity IT. The course sounds fantastic. What can we expect? What's in it for me? What problems might this course solve? >> One thing that we find in the world of IT is just how quickly technology changes. I mean, we we move at the speed of tech, we would say. And so one thing that a lot of companies and organizations are dealing with are these issues where how fast should I go? Because you can go too fast or you're not going fast enough in that way. While you're stumbling around trying to get to the latest digital products or digitization of things that you can actually get trapped. And so that's part of what we're going to talk about here in this course is a little bit about how we take our digital organizations and digital operating models and things like that and get the right speed at which we should go. >> And, of course, is there any rug was acknowledged needed for this course. >> Yes, absolutely. You do need to have your IIittle for foundation certification before you will be allowed to sit the vital for specialist I T examined. So that's one thing you want to make sure that you do get ahead of schedule if you haven't done so already. Don't worry. It pro T V has the ideal for foundation material. Make sure you check that out with Joe and Zach, and you will be ready for this class. >> Then it's wonderful. And Chris, let's talk about this now. This is like course goal structure. What sort of episodes? Where we're gonna be looking for. Okay, one of the things that we're gonna be seeing a lot of here is, of course, agile devotes lean. We're gonna be talking about the cloud and how that has now enabled us to move faster with higher velocity. We're gonna be talking about things like digital products and how digital products provide value to our customers. And remember, value is a huge thing with it. Till it is, of course, the perceived benefits, usefulness or importance of something. And so we want to make sure that we're providing that value to our customers. So how do we do that? In a way utilizing some of these new methodologies and frameworks that I till brings in like, agile and like devops and some of those things. We'll also be talking a little bit about automation as well. So we've got some really cool things. >> Well, ictal for specialist each IT. Is itself going to bring a lot of value. Now you've already mentioned it, so this isn't a tough one. >> Certifications. >> There's an exam at the end of this course. >> Yeah, there is. The nice thing is, it is one of the specialist certifications. And as we get into the course, we'll talk a little bit more about the Iittle qualification scheme if you're not familiar with it. But this is kind of more like almost like an intermediate level, which is why you need the foundation. You move up to the intermediate or specialist level, and this one is the title for specialist High Velocity I T. Or as we will probably keep saying a lot H v i t. Because it is just a little bit simpler. Speaking of high velocity and what we're doing, I like h V I t a little bit better, But until four specialists, high velocity I t is the course is a sample papers. Absolutely. We have to have some sample paper. We have to. We have to. And so we do have to sample papers that you'll be able to download and highly suggest that you utilize them as you prepare for the exam. But as always, we're going to be giving you more than just exam material. We're gonna be giving you things that you can take back into your organization and use. So here's one of those esoteric type questions. Why are you excited about this course? Goodness, I love Eitel and I love the fact that I tell one of the things about it. Is it constantly? I don't wanna say reinvents, but it responds to what's happening in the industry. There's an evolution. Yeah, then there's an evolution to it. And so this is basically taking us to that high velocity agile devops. No, not so much the waterfall, traditional way of doing things. But how do we keep up with the technology, right? As the world more moves more into agile anyway, yes, that's right, Cloud and all those other fun technologies that we will be talking about. Well, this sounds like an exciting course, Chris. Thank you for being here and helping us with that .And make sure you watch every episode vital for specialist high velocity. I t I know I'm going to. Thanks for watching. >> Thank you for watching I t pro TV.