back

ITIL®4 Create, Deliver, and Support (In Production)

ITIL®4 Create, Deliver, and Support16 H 43 M

Episodes
Episodes
  • Overview
    • Overview
  • The Create, Deliver, and Support Exam
    • The Create, Deliver, and Support Exam
  • Foundation Recap
    • Foundation: SVC Service Relationships
    • Foundation: Guiding Principles
    • Foundation: Four Dimensions of Service Management
    • Foundation: Service Value System
    • Foundation: SVC - Plan
    • Foundation: SVC - Improve
    • Foundation: SVC - Engage
    • Foundation: SVC - Design and Transition
    • Foundation: SVC - Obtain and Build
    • Foundation: SVC - Deliver and Support
    • Foundation: ITIL Practices
  • Concepts of a Service Value System
    • Organisational Structures
    • Collaborative Teams
    • Capabilities, Roles, Competencies
    • Competencies
    • Team Culture
    • Cultural Fit
    • Service Empathy and Mindsets
    • Employee Needs
    • Communications Principles
  • Using a Shift Left Approach
    • What is Shift Left
    • Shift Left Approaches
  • Planning and Managing Resources in the SVS
    • Creating a Team Culture
    • The Value of Meetings
    • Best Practice for Team Leadership
    • Providing Trusted Feedback
    • Culture of Learning
    • Workforce and Talent Management Practice
    • Metrics and Continual Improvement
    • Results based measurement
  • Value of Information and Technology in the SVS
    • Big Data
    • Data Collaboration
    • Robotic Process Automation (RPA)
    • Artificial Intelligence (AI)
    • Machine Learning
    • Continuous Integration
    • The Agile Manifesto
    • Information Models
  • Value Streams
    • Anatomy of a Value Stream
    • The Value Chain Map
    • Designing a Value Stream
    • Metrics when measuring a Value Stream
  • Value Stream for Development of a new service
    • Designing the New Service Value Stream
    • Steps within the Value Stream - Step 1
    • Steps within the Value Stream - Step 2
    • Steps within the Value Stream - Step 3
    • Steps within the Value Stream - Step 4
    • Steps within the Value Stream - Step 5
    • Steps within the Value Stream - Step 6
    • Contributing practices to the Value Stream
  • Value Stream for Restoration of a Live Service
    • Restoration of a Live Service
    • Steps within the Value Stream - Step 1
    • Steps within the Value Stream - Step 2
    • Steps within the Value Stream - Step 3
    • Steps within the Value Stream - Step 4
    • Steps within the Value Stream - Step 5
    • Steps within the Value Stream - Step 6
    • Steps within the Value Stream - Step 7
    • Contributing Practices to the Value Stream
  • How to Create Deliver and Support Services
    • Prioritisation
    • Managing Work as Tickets
    • Prioritisation and Demand Management
    • Swarming
  • Buy vs Build Considerations
    • Sourcing Models & Considerations
      • Service Integration and Management
        • Create, Deliver, and Support Sample Paper

          Overview

          5 M

          itprotv course thumbnailitprotv course thumbnailitprotv course thumbnail
          • Episode Description

          An overview of the ITIL®4 Create, Deliver, and Support Course

          Just you? Training a whole team? There's an ITProTV plan that fits.

          With more than 4,000 hours of engaging video training for IT professionals, you'll find the courses you and your team need to stay current and get the latest certifications.