Accredited ISO/IEC 20,000:2018
Accredited ISO/IEC 20,000:20188 H 30 M
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Episodes
- ISO/IEC 20,000 Foundation
- Overview
- The Foundation Exam
- Concepts of Service Management
- Concepts of ISO/IEC 20,000
- What is a Service Management System
- SMS: Context of the Organization
- SMS: Leadership and Risk Management
- SMS: 3rd Parties, Documentation, Resource Mgmt
- Scope, Plan and Support the SMS
- SMS: Performance Evaluation and Improvement
- Service Design and Transition
- Service Catalog, Service Asset, Configuration Mgmt
- BRM, SLM, Supplier Management
- Budgeting, Accounting, Demand, Capacity Mgmt
- Change Mgmt, Release and Deployment
- Service Request, Incident, Problem Mgmt
- Availability, Continuity, Security Mgmt
- August 2019 Update
- Exam Preparation
- Sample Paper
- Sample Paper Part 2
Overview
3 M



- Episode Description
- Transcript
In this series we explore the concepts of the ISO / IEC 20,000 standard and prepare for the ISO / IEC 20,000 Service Management Foundation examination accredited by EXIN.