Accredited ITIL® 4 Foundation 2022
An introduction to the ITIL 4 Framework of ITSM13 H 8 M
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Episodes
Episodes
- Introduction to IT Service Management
- Welcome to ITIL 4 Foundation
- The Foundation Exam
- What is new in ITIL 4?
- What is a service?
- Organizations and Roles
- Value in ITSM
- Service Offerings
- Service Relationships
- ITIL Guiding Principles
- Guiding Principles Overview
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
- Four Dimensions of ITSM
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Service Value System and Service Value Chain
- The Service Value System
- Governance
- Management Practices Overview
- Continual Improvement
- The Service Value Chain
- Plan, Improve, and Engage
- Design and Transition
- Obtain/Build
- Deliver and Support
- Building a Value Stream
- ITIL Management Practices
- Continual Improvement
- Change Enablement
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Information Security Management
- Relationship Management
- Supplier Management
- IT Asset Management
- Monitoring and Event Management
- Service Configuration Management
- Release and Deployment Management
- Exam Preparation
- The Tools
- Using the Sample Papers
- Case Study: Health Care Industry
- Case Study: Manufacturing
- Signing up for the Exam
Welcome to ITIL 4 Foundation
15 M
- Episode Description
In this episode Chris and Zach introduce you to the ITIL framework and what you will learn in this course.